Refund policy

RETURN & REFUND POLICY

Thank you for shopping with us.

We want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will do our best to help.

1. Returns

Customers may request a return within 30 days after receiving the product.

To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by the customer

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons. Any such exclusions will be stated on the product page.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:
- Your order number
- Photos or videos showing the issue
- A short description of the problem

After reviewing the case, we may offer a replacement, refund, or another appropriate solution.

3. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible.

Please allow additional processing time for your bank or payment provider to complete the refund.

4. Return Shipping

For returns caused by a defective, damaged, or incorrect item, we may cover reasonable return shipping costs after the case has been approved.

For returns due to change of mind, incorrect selection, or other reasons not caused by us, the customer may be responsible for return shipping costs.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

6. Contact Us

If you have any questions about our return or refund policy, please contact us through the contact information provided on our website.

We reserve the right to review each return or refund request on a case-by-case basis.